If a program became unresponsive, or didn't quit properly, the best thing you can do is to force-shutdown your laptop, because laptops don't have a dedicated restart key as desktops do.
Press and hold the power on/off key until the laptop doesn't shut down (usually up to 10 seconds).
If you don’t receive the email in the next 2 minutes please check your junk folder, and add [email protected] to your safe sender list.