No internet connection (causes, troubleshooting, fixes, computer, phone, tablet) (Laptop)
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Wait for up to an hour
0(31)0(0)If you don't have Internet access or if your internet connection keeps dropping, it is possible that there's an issue with your Internet Service Provider (ISP). Most likely, they already know about it (however it would be nice to tell them about it) and they usually fix it within a couple of hours.
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Scan for viruses
0(15)0(0)It's possible that a virus is stopping you from going online. A good step in troubleshooting internet connection is scanning the device for viruses, and removing them.
To learn how to scan for and remove viruses and fix your Internet connection, check out the viruses/spywares/malware solutions.
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Use your smartphone as hotspot
0(11)0(0)If there is a problem with your internet connection, e.g. your internet connection keeps dropping, and it cannot be easily resolved, and if you have a smartphone capable to create a hotspot, you can use it as a hotspot and access the Internet.
To learn how to activate the hotspot feature, check out the don't know how to set up a hotspot solutions.
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Ask someone around to share their Internet connection with you
0(10)0(0)If you desparately need to browse the net, but you don't have Internet access at the moment, ask somebody around if they could temporarily allow you to go online via their mobile device. They can easily set up a hotspot by activating the hotspot (tethering) feature, available on every mobile device.
To show them how to set up a hotspot connection, check out don't know how to set up a hotspot solutions.
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Turn off the Airplane mode
0(5)0(0)If you have been in a airplane recently, you were obliged to activate the airplane mode. When the mobile device is in this mode, you cannot browse the net, nor make phone calls. There is a great possibility that you have forgotten to turn off the airplane mode when you arrived at your destination.
To learn how to turn off or turn on the Airplane Mode, check out the don't know how to enable/disable the Airplane Mode solutions.
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Run the Windows network troubleshooter
0(1)0(0)Internet access issues can be easily resolved thanks to the built-in network diagnostic tool (troubleshooter) developed by the Microsoft team to resolve network issues.
To run the tool, follow the steps below:
- Open the start menu and type identify and repair network problems, or right-click the network icon in the notification area (in the bottom right-hand corner of the screen) and then select Troubleshoot problems.
- Wait for the troubleshooter to scan your computer (i.e. the network card) and follow the instructions.
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