Considered to be the worst computer virus, ransomware is a type of malware that restricts the users' access to the computer and forces the users to pay a "ransom" to the operators of the malware in order to remove the restriction. Although very rare to get, it can sometimes cause data loss (you will have to reinstall Windows, and the "C:" drive will be wiped). It can also prevent you from accessing Windows, encrypt files so you can't use them, stop certain software from running (e.g the web browser) make you complete surveys and etc.
The best way to remove it, is by installing an anti-malware software such as Malwarebytes' Anti-Malware, through Safe Mode.
If you don't know how to get into safe mode, check out these solutions.
Note: If you already had an antivirus (anti-malware) installed, remove it in the control panel. If you don't know how to uninstall a program, check out these solutions.
Also, DO NOT PAY THE "FINE", Because there is no guarantee that the ransomware will be removed from your computer.
If you don’t receive the email in the next 2 minutes please check your junk folder, and add [email protected] to your safe sender list.