No internet connection (causes, troubleshooting, fixes, computer, phone, tablet) (My router has two antennas)
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Point the router's antennas in different directions
0(14)0(0)If you have a router with two antennas and you can't connect to internet, place one of the antennas in a horizontal position and the other one in a vertical position to gain maximum speed and signal, i.e. get the most out of your Internet connection.
Devices with Wi-Fi adapters (laptops, smartphones, tablets) work best when their built-in antennas are parallel with the router's. Usually the antennas inside laptops are placed vertically, but if you use a smartphone or a tablet the signal strength depends on the position you are holding them in (horizontal or vertical).
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Run the Windows network troubleshooter
0(1)0(0)Internet access issues can be easily resolved thanks to the built-in network diagnostic tool (troubleshooter) developed by the Microsoft team to resolve network issues.
To run the tool, follow the steps below:
- Open the start menu and type identify and repair network problems, or right-click the network icon in the notification area (in the bottom right-hand corner of the screen) and then select Troubleshoot problems.
- Wait for the troubleshooter to scan your computer (i.e. the network card) and follow the instructions.
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