No internet connection (causes, troubleshooting, fixes, computer, phone, tablet) (Public Hotspot)
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Find another hotspot
5(6)0(0)If you are connected to a hotspot and you don’t have Internet access, find another hotspot. There should be plenty of hotspots available near your location.
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Ask the hotspot provider to reset their network
1(2)0(0)Many people visit places where hotspot is available all day and night and they use it without being aware that they are overloading the hotspot router and it cannot work properly (allow new users to connect to it/allocate a new IP address).
If you are connected to a hotspot and you don’t have internet access, ask the hotspot provider to reset the router.
The hotspot provider's repair team is available 24/7 in case if there is a problem with the routers and it is their duty to ensure that their routers work properly all the time. However, even they cannot notice everything and that is why they have a phone number, written on a visible location, which people who notice a problem with the hotspot can use to report the problem.
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Run the Windows network troubleshooter
0(1)0(0)Internet access issues can be easily resolved thanks to the built-in network diagnostic tool (troubleshooter) developed by the Microsoft team to resolve network issues.
To run the tool, follow the steps below:
- Open the start menu and type identify and repair network problems, or right-click the network icon in the notification area (in the bottom right-hand corner of the screen) and then select Troubleshoot problems.
- Wait for the troubleshooter to scan your computer (i.e. the network card) and follow the instructions.
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