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No internet connection (causes, troubleshooting, fixes, computer, phone, tablet) (Mobile Data)

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#IT #Computer #Tech #Internet
1 Other
Select specifications which apply:

Click this if you're using a computer (vs. a tablet, smartphone etc.)

Click here if you are using a Smartphone, Tablet, iPad or other Wi-Fi/3G or 4G - capable mobile device

Click on this if you are using a router. To check if you're using a router read this article: http://goo.gl/6ES9lX

To check if you're using a modem read this article: http://goo.gl/6ES9lX

Click on this if you can't go online after a lightning strike and you were able to connect to the Internet prior to it.

Click this if you have recently scanned with an antivirus, and found and deleted virus(es)

Click on this if you have tried all the other common solutions and none of them worked.

Click here if you're using Wi-Fi (i.e. Wireless connection, without cable)

Click on this if your laptop or mobile device doesn't detect any Wi−Fi connections at all

Click here if your Internet connection problems started after upgrading to Windows 10

Click here if you see other Wi-Fi connections but yours

Click here if you're successfully connected to Wi-Fi, but still don't have Internet access

Click on this if your computer doesn't have Internet connection after you wake it up from sleep mode.

Click on this if you use a laptop.

Your router, the box which connects you with the internet, has little lights, one of them over the port where your Ethernet cable (from your computer) goes in. If the light for this port doesn't blink then select this specification.

Click on this if you are using a mobile device which is running on Android OS (such as Samsung, HTC, Sony and many others.

Click this if you're using a public hotspot to go online

Click here if you have the connection issues when you plug out the power-cable and run on battery.

Click on this if the Wi−Fi connection you are trying to connect to is visible, but you can't connect to it.

Click on this if your router, the box which connects you with the Internet, has little lights, one of them showing whether the device is active and ready to use. Click this specification if this light is blinking, i.e. working fine.

Click on this if you use a desktop computer.

Click on this if you are using an iPhone, iPod touch or iPad.

Click this if you are trying to go online with a new router you just set up.

Solutions (2)
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  1. Remove and reinsert the SIM card

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    If you browse the Internet via mobile data and don't have an Internet connection on your smartphone, there might be an issue with your SIM card or the SIM-card slot itself. If you didn't keep and use your smartphone properly or if you accidently dropped it, you might have knocked the SIM card out of place.

    As one of the first steps of troubleshooting internet connection, switch off the phone and remove the SIM card. Check the SIM slot and the card itself to make sure there are no obvious lumps of dust or other damage. If everything looks good, put the SIM card back in and turn on the smartphone.

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  2. Verify that mobile data is on

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    If your mobile data was accidently turned off or disabled, that would be a very good reason why you can't browse the net, nor use applications like Facebook, Youtube and etc.

    If you are wondering how to fix internet connection, you need to ensure that mobile data is enabled. To learn how to enable or disable mobile data, check out the don't know how to enable/disable mobile data solutions.

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