Sometimes, while browsing the internet via Google Chrome, users get the following error message:
This site can’t be reached
the website is unreachable
Try running Windows Network Diagnostics
The most frequent causes are:
The solutions listed below will aim to help you fix this issue in the safest and fastest way possible.
If you run into other solutions that weren't listed here, feel free to sign up, add them to the list, and help other people.
The video below will show you how to fix ERR_ADDRESS_UNREACHABLE. step by step, but if you following carefully:
There are times when a single restart is all you need to do, in order to fix "the this site can't be reached" error. If it didn't work, check the other solutions.
If the ISP itself is the reason why you keep getting this error message, and they show lack of interest, or are unable to, fix this issue, consider switching to a different ISP provider.
Flushing (clearing) the DNS cache removes all the entries, deletes invalid records and forces your device to repopulate those addresses the next time you access a particular website, If is possible that your device saved some corrupted DNS settings, resulting in the ERR_ADDRESS_UNREACHABLE error code. In order to fix it, you need to flush the DNS.
If you are not sure how to flush the DNS, feel free to consult the don't know how to flush the DNS guide.
By turning on and off the airplane mode, you are restarting your device's Wi-Fi and mobile-data componets and restarting the components may be all you need to do, to fix the issue.
As a way to fix this error message, remove your current Wi-Fi network and reconnect to it. To remove it, follow the steps below:
The current DNS (read more about what DNS is here) settings may be responsible for the ERR_ADDRESS_UNREACHABLE error. Initially, DNS should be handled by the ISP you are subscribed to, however, you have the possibility to change them by yourself.
The most reliable DNS server is the one of Google, which you can easily switch to, i.e. you need to enter the following values in your DNS settings:
Feel free to consult the don't know how to change the DNS settings guide, where you can check and change your current DNS settings.
Maybe the current firewall and antivirus settings are causing this issue. As a test, try disabling them and check if you still get the error message. If you don't get it, it's time to access the firewall and the antivirus and see how they are configured.
To disable the Windows Firewall:
To enable the Windows Firewall:
Believe it or not, sometimes the website you are trying to visit may be responsible for the ERR_ADDRESS_UNREACHABLE error message, or, simply, the website is geo-restricted (can be accessed from certain locations only (e.g. only from the USA, Russia, China, etc.).
What you need to do is to contact the website owner or support team, however, before you do that, you need to verify that it's really you who cannot access the website. You can do that by:
If you verified that the website is not accessible, either to all users or to you only, contact the owner or support team and share all the details of your research.
Maybe the ISP/Operator is the one who has issues, not you. Try to contact them, let them know about the issue and they will do everything in their power to help you fix it.
Maybe your router or modem, or both got "stuck" and as a result, the ERR_ADDRESS_UNREACHABLE error appeared. Try restarting the router (modem) and check if it will do the trick.
Maybe a hardware defect is the reason for this issue. If you still get this error even after resetting your device to its factory settings and confirmed that everything is fine with the router and the ISP/Operator, taking your device to a repair shop will be the best option.
Another option you can try, if you are unable to access a website and get the ERR_ADDRESS_UNREACHABLE error message is to remove the Wi-Fi network from your mobile device's saved Wi-Fi passwords list, i.e. "forget" the network, and reconnect to it.
To "forget" the network, follow the steps below:
After you have "forgotten" the network, reconnect to it.
Maybe the network driver itself is responsible for this issue, especially if it got corrupted by another app or a virus. All you need to do is to uninstall the network driver and then download the latest version from the official website of the manufacturer of your computer and install it.
If you need assistance on how to uninstall drivers and other programs properly, feel free to consult the Don't know how to uninstall a program / an application, guide.
If you want to learn more on how to download and install drivers, check out the don't know how to download and install drivers guide.
If this problem became frequent after you installed an extension, it's possible that an extension itself is the reason for it. Try disabling the extension first. If it didn't work, remove the extension.
Check out the don't know how to enable/disable browser extensions guide, to learn how to disable them, or don't know how to remove browser extensions if you want to learn how to remove them.
Maybe your internet connection is the one who stops you from accessing a certain website and is responsible for the ERR_ADDRESS_UNREACHABLE error message. Try to connect to another Wi-Fi connection, or use mobile data instead. If this error no longer appears, there was something wrong your ISP (Internet Service Provider) and feel free to contact them.
As a way to fix this issue, try "forgetting" the Wi-Fi network and reconnecting to it again. Follow the steps below, if you are not sure how to remove a Wi-Fi connection (and, later, reconnect to it):
Consider "forgetting" the Wi-Fi network, as a way to fix this error message and access your favorite website(s) again.
To "forget" the network, follow the below-mentioned steps:
The ERR_ADDRESS_UNREACHABLE may also be fixed if you forget the Wi-Fi network you are connected to, i.e. delete it, and reconnect to it again. To do that, follow the steps below:
"Forget" the Wi-Fi network via the command prompt (CMD) and reconnect to it again, so that you fix this error message. Do the following:
Note: You can also forget the Wi-Fi network by following the instructions in the video demo (in Windows 10):
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