If you have purchased your laptop from Acer, you can contact their technical support on 866-695-2237, 24/7 365 days a year, and tell them more about the situation. They will help you resolve the issue as soon as possible.
If you're not from the United States, you can find the correct support hotline on their website.
If you don’t receive the email in the next 2 minutes please check your junk folder, and add [email protected] to your safe sender list.