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No internet connection (causes, troubleshooting, fixes, computer, phone, tablet)

Select specifications which apply:

Click this if you're using a computer (vs. a tablet, smartphone etc.)

Click here if you are using a Smartphone, Tablet, iPad or other Wi-Fi/3G or 4G - capable mobile device

Click on this if you are using a router. To check if you're using a router read this article: http://goo.gl/6ES9lX

To check if you're using a modem read this article: http://goo.gl/6ES9lX

Click on this if you can't go online after a lightning strike and you were able to connect to the Internet prior to it.

Click this if you have recently scanned with an antivirus, and found and deleted virus(es)

Click on this if you have tried all the other common solutions and none of them worked.

Click on this if your laptop or mobile device doesn't detect any Wi−Fi connections at all

Click here if your Internet connection problems started after upgrading to Windows 10

Click here if you see other Wi-Fi connections but yours

Click here if you're successfully connected to Wi-Fi, but still don't have Internet access

Click on this if your computer doesn't have Internet connection after you wake it up from sleep mode.

Click on this if you use a laptop.

Click here if you're using Wi-Fi (i.e. Wireless connection, without cable)

Your router, the box which connects you with the internet, has little lights, one of them over the port where your Ethernet cable (from your computer) goes in. If the light for this port doesn't blink then select this specification.

Click on this if you are using a mobile device which is running on Android OS (such as Samsung, HTC, Sony and many others.

Click this if you're using a public hotspot to go online

Click here if you have the connection issues when you plug out the power-cable and run on battery.

Click on this if the Wi−Fi connection you are trying to connect to is visible, but you can't connect to it.

Click on this if your router, the box which connects you with the Internet, has little lights, one of them showing whether the device is active and ready to use. Click this specification if this light is blinking, i.e. working fine.

Click on this if you use a desktop computer.

Click on this if you are using an iPhone, iPod touch or iPad.

Click this if you are trying to go online with a new router you just set up.

  1. Wait for up to an hour

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  2. Call your ISP

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  3. Ask someone around to share their Internet connection with you

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  4. Scan for viruses

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  5. Use your smartphone as hotspot

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  6. Pull out the mobile device's battery

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  7. Call Centurylink's hotline

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  8. Restart the modem

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  9. Enable the network card/adapter (Windows)

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  10. Restart the router

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  11. Call Time Warner Cable's hotline

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  12. Point the router's antennas in different directions

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  13. Replace the Ethernet cable

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  14. Ensure that cables are plugged in correctly

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  15. Replace the router

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  16. Check with your ISP/operator if you exceeded the monthly data limit

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  17. Find a new Internet Service Provider or telephone company

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  18. Restart the mobile device

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  19. Lift the router up off the ground

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  20. Enable the network card/adapter (Mac OS)

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  21. Activate (data) roaming

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  22. Enable the Wi−Fi

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  23. Place the router out in the open

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  24. Place the router away from other electronic devices

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  25. Switch the Wi−Fi off and on (Re−enable the Wi−Fi)

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  26. Remove and reinsert the SIM card

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  27. Enable the IPv4 and IPv6 protocols

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  28. Enable the Laptop's Wi−Fi Adapter (Mac OS)

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  29. Hard−reset your mobile device

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  30. Call Cox's hotline

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  31. Call Frontier Communications' hotline

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  32. Check Centurylink's troubleshooting page

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  33. Replace the modem

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  34. Enable the laptop's Wi−Fi adapter (Windows)

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  35. Update your mobile device's operating system

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  36. Reinstall the network card driver

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  37. Call AT&T's hotline

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  38. Enable the Laptop's Wi−Fi Adapter (Ubuntu)

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  39. Set your router to broadcast the network name

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  40. Find another hotspot

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  41. Check out your phone's network settings

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  42. Call Verizon's hotline

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  43. Call Charter's hotline

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  44. Enable the network card/adapter (Ubuntu)

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  45. Set your computer to obtain IP address automatically (Windows 8(.1)/10)

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  46. Switch your modem on

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  47. Turn off the Airplane mode

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  48. Verify that mobile data is on

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  49. Change your router's channel

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  50. Call Suddenlink's hotline

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  51. Check Frontier's Internet troubleshooting page

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  52. Check Charter's troubleshooting page

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  53. Turn on the Wi−Fi (Android)

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  54. Check AT&T's troubleshooting page

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  55. Check Verizon's troubleshooting page

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  56. Check Cox's troubleshooting page

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  57. Turn on the Wi−Fi (iOS)

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  58. Set your computer to obtain IP address automatically (Windows 7)

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  59. Set your computer to obtain IP address automatically (Mac)

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  60. Reset your Internet connection (Flush the DNS)

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  61. Update the network adapter driver

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  62. Replace your computer's network card

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  63. Check and (re)configure the mobile device's APN settings

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  64. Ask the hotspot provider to reset their network

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  65. Change the router's wireless network name (SSID)

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  66. Call Comcast's hotline

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  67. Call Cable One's hotline

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  68. Check TWC's internet troubleshooting page

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  69. Check Suddenlink's internet troubleshooting page

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  70. Check Cable One's troubleshooting page

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  71. Check Comcast's troubleshooting page

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  72. Change the DNS settings

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  73. Check out the solutions to the "Device doesn't connect to Wi−Fi" problem

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  74. Change the date and time of the router

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  75. Modify the registry using CMD

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  76. Disable the power−saving mode

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  77. Run the Windows network troubleshooter

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  78. Disable power−saving mode for your network adapter

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  79. Update your drivers

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  80. Restart the computer

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  81. Put the computer back to sleep and wake it up

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  82. Disable and enable the network adapter

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  83. Enable and disable the Airplane mode

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  84. Change the Speed & Duplex setting

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  85. Remove all the Wi−Fi networks and reconnect again

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