No internet connection (causes, troubleshooting, fixes, computer, phone, tablet) (Connected by cable)
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Wait for up to an hour
0(31)0(0)If you don't have Internet access or if your internet connection keeps dropping, it is possible that there's an issue with your Internet Service Provider (ISP). Most likely, they already know about it (however it would be nice to tell them about it) and they usually fix it within a couple of hours.
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Replace the Ethernet cable
0(13)0(0)Maybe your Ethernet (Internet) cable is broken. The first sign that it may be broken is if the router's Ethernet port light (over the port where your Internet cable is plugged in) is not blinking.
Check the Ethernet port - do the little lights blink if you plugged it in?
If the lights don't blink and the internet connection keeps dropping or there is no internet connection at all, there could be several causes, however the most common one is a damaged Ethernet cable.
You can check and fix this by trying a different cable (e.g. ask friends to lend you one, or ask your ISP to send you a new one). If it is the main Ethernet cable, which connects you to your ISP's network, report the problem to them and they will replace it and your Internet connection will be restored.
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Ensure that cables are plugged in correctly
0(13)0(0)Maybe you don't have an internet access because of an unplugged Ethernet cable. Ensure that all cables (from modem to wall, from modem to router or computer, from router to computer, etc.) are properly plugged in and are not loose, which is a vital precondition for a stable Internet connection and a good resolution to the "computer will not connect to internet" issue.
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Enable the network card/adapter (Windows)
0(6)0(0)If you cannot connect to the Internet it is possible that the network card/adapter (Local Area Connection or Ethernet) is disabled.
To learn how to enable it, check out the don't know how to enable/disable the network adapter solutions.
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Run the Windows network troubleshooter
0(1)0(0)Internet access issues can be easily resolved thanks to the built-in network diagnostic tool (troubleshooter) developed by the Microsoft team to resolve network issues.
To run the tool, follow the steps below:
- Open the start menu and type identify and repair network problems, or right-click the network icon in the notification area (in the bottom right-hand corner of the screen) and then select Troubleshoot problems.
- Wait for the troubleshooter to scan your computer (i.e. the network card) and follow the instructions.
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