How to fix error code 911 on Google Play Store (Nothing else worked)
What is error 911? Why does it appear in Google Play Store? How to fix it?
App could not be downloaded due to an error (911) is an error that appears because an app update, or an app couldn't be downloaded nor installed on a smartphone or tablet, through the Google Play Store app. Users that use Samsung, Huawei, Xiaomi, Sony, OnePlus and other devices running on Android OS can run into this error.
The common causers of this error message are:
- Internet connection;
- Corrupt cached data;
- Lack of free storage;
- Outdated operating system.
In order to fix this error, and be able to download apps, check out the solutions carefully. We selected the solutions carefully, based on user feedback.
-
Reset your device to its factory settings
0(0)0(0)If none of the other solutions worked, consider resetting your device to its factory settings, so as to remove the corrupted system files from your device. To reset your device to its factory settings, follow the steps below:
- Backup your device's data to any cloud storage service (e.g. to Google Drive);
- Go to Settings, tap on Reset and tap on the factory-reset option;
Feel free to watch the tutorial below, on how to reset your device (taken on a Samsung Galaxy device, running on Android 8 - the steps described may vary from one device to another):
Note: Ensure that your device is fully charged, before resetting it, to avoid additional complications. Also, do make a backup of your personal files (photos, videos, music, and other documents).
More infos
Login to Solutionbay
Join Solutionbay
Please click on the confirmation link we just sent you to
If you don’t receive the email in the next 2 minutes please check your junk folder, and add [email protected] to your safe sender list.