Don't know how to reset my device (Windows Phone)
If your device doesn't perform as good as it is supposed to, and you have tried everything to fix it but nothing worked, you need to reset it.
There are two ways of resetting a device: hard reset (hardware reset), which involves deletion on all the data stored in your device and soft reset, which involves resetting the settings only, and not deletion of data.
Read the solutions carefully to avoid data loss, and other unwanted outcomes.
Select specifications which apply:
Solutions (3)
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Follow these steps − Windows phone (Hard reset)
0(4)0(0)- Power off the device. If you can't do that using the power button, just remove the battery and reinsert it after 10 seconds
- Press and hold the Volume down (-) and Power buttons at the same time until you feel a vibration (about 10–15 seconds)
- When you feel the vibration, release the buttons, and then immediately press and hold the Volume down (-) button until you see a large exclamation mark
- Once the exclamation mark appears, press the following four buttons in this order:
Volume up (+) button -> Volume down (-) button -> Power button -> Volume down (-) button
More infos
- Power off the device. If you can't do that using the power button, just remove the battery and reinsert it after 10 seconds
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Follow these steps − Windows Phone (Hard reset)
0(0)0(0)- In the App list (swipe left) tap on Settings -> About
- Tap on reset your phone -> tap on yes -> tap on yes again to confirm
More infos
- In the App list (swipe left) tap on Settings -> About
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Follow these steps − Windows phone (Soft reset)
0(0)0(0)Make sure that your phone is turned on.
- Press and hold the Volume down (-) and the Power (Sleep/Wake) buttons at the same time
- Once your phone vibrates release them
Note: Do not touch the screen during the process (not even when the slide down to power off prompt appears)
More infos
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