Mobile device doesn't ring (Blackberry)

If liquid or dust found their way to the device's headphone port, they will be deceiving your device that headphones are plugged in it, which would explain why it doesn't ring. If you see a headphones icon near the battery icon, you are definitely facing this issue, popularly known as "stuck into headphone mode".

In order to clean the device's headphone port you will need a cotton bud and an isopropyl alcohol (90-100%), due to its evaporating property. Put a small amount of the alcohol on the bud and then place and rotate the bud into the headphone port, gently.

Check the video below to see how to clean the headphone port:

The speaker holes need to be dirt-free so that you can hear your device ringing. If they are not clean, you can clean them using a small brush and isopropyl alcohol, or a toothpick.

Note: Avoid using needles or any other sharp object, because you might damage the speaker's membrane.

Maybe your device is in silent mode. All you have to do is to disable it. You can do that in several ways:

• By pressing and holding the power button and taping on the speaker icon,
• By swiping down from the top and tapping on the speaker icon,
• By pressing the volume (+) up key.
  
  

Note: On some older devices you need to change the profile, from Silent to General.

If your device doesn't ring at all and its battery is removable, remove the battery and insert it after 2 minutes.

If you have turned down the device's volume, your device won't ring. Press the volume (+) up button to turn up the volume and check if your device starts ringing, by calling it from another device, sending an SMS, etc.

If this mode is on, you won't be able to receive notifications that somebody tried to contact you. You can disable this mode via Settings:

Maybe the notification volume level is low. In order to increase it, go to Settings and tap on Notifications. Move the slider to the right in order to increase the volume.

If you use a BlackBerry Bold phone, remove the back cover of the phone. Then press the very-small plastic button (white or light grey color), which is located above the flashlight, with finger nail or a little pair of scissors.

It is very important to update the device's operating system on time as the updates contain fixes to various bugs. If you don't receive a notification about the update, check if one is available manually.

See the don't know how to update my operating system guide if you are not sure how to check for updates manually.