Mobile device doesn't ring (Android)

Maybe your device doesn't ring because of the Airplane mode. If you don't see the signal strength, nor the operator's name in the upper-left corner of the screen, but you see a small airplane icon, the airplane mode is enabled.

See the don't know how to enable/disable the Airplane mode guide if you are not sure how to disable this mode.

Your device might not ring because of misconfigured settings. Resetting the app preferences will restore the default settings of the apps. Follow the steps below in order to reset the apps' preferences.

1. Go to Settings and select Apps.
   
    
   
   
2. Tap the three-dot icon and select Reset app preferences.
   
   

   

--
Note: The screenshots are taken using a Sony Xperia M2, running on Android 5.1.1 Lollipop. The instructions mentioned here might slightly vary from one manufacturer to another.

Maybe the apps volume level is low. All you have to do is to go to the Settings and move the app-volume slider to the right or via the app itself.

Go to Settings and tap on Sounds (& notifications). Move the slider under Media volume to the right as much as you want.

--
Note: The screenshots are taken using a Sony Xperia M2, running on Android 5.1.1 Lollipop. The instructions mentioned here might slightly vary from one manufacturer to another.

Maybe a temporary software-related issue prevents your device from ringing. Try restarting your device and your device should start ringing.

See the don't know how to restart my device guide if you are not sure how to restart your device.

Maybe your device is in silent mode. All you have to do is to disable it. You can do that in several ways:

• By pressing and holding the power button and taping on the speaker icon,
• By swiping down from the top and tapping on the speaker icon,
• By pressing the volume (+) up key.
  
  

Note: On some older devices you need to change the profile, from Silent to General.

If the device's ringtone volume level is low, you won't be able to hear it ringing. All you have to do is to increase the volume level, either by pressing the volume (+) button or via Settings.

Go to Settings and tap on Sounds (& notification). Move the slider under Ring volume to the right as much as you prefer.

--
Note: The screenshots are taken using a Sony Xperia M2, running on Android 5.1.1 Lollipop. The instructions mentioned here might slightly vary from one manufacturer to another.

Maybe you have accidentally turned off your mobile device. If this is the case, all you have to do is to turn on your mobile device.

It is possible that the ringtone you set to notify you when someone is calling you or when you receive notifications of any kind is deleted or moved to a different location. Try setting another ringtone in the device's settings.

It is very important to update the device's operating system on time as the updates contain fixes to various bugs. If you don't receive a notification about the update, check if one is available manually.

See the don't know how to update my operating system guide if you are not sure how to check for updates manually.