What is error code RH-01? What are the reasons for it to occur? How to fix it?
Error Retrieving Information From Server RH-01 is an error that occurs when the Google Play Store app cannot download, install, or update apps. It can occur on smartphones and tablets running on the Android operating system, including Samsung, Huawei, Xiaomi, Sony, OnePlus.
The reasons why this error occurs are:
The solutions outlined below are carefully picked, based on thorough research, and consultation with both experts and users who had this error and managed to solve it. Feel free to check them out and follow them carefully.
Updates are meant to keep apps running perfectly, and stay protected from bugs. This is true, but only when the updates are installed correctly, and on a stable Internet connection. Maybe the latest version of the Google Play Store app is the reason for the error code RH−01, probably because it was downloaded and installed improperly. In order to resolve this issue, you will need to uninstall the Google Play updates, i.e. revert it to the default version, and then install the updates again.
To uninstall the updates, follow the steps mentioned below:
The video guide below demonstrates how to uninstall updates:
Note: The video above is taken on a Samsung Galaxy device, running on Android OS 8 - the steps described may slightly vary from one device to another
If the other solutions didn't work, reset your device to its factory settings. This course of action will remove the corrupt system files from your device and resolve many issues along the way.
To reset your device to its factory settings, follow the steps below:
Feel free to watch the tutorial below, on how to reset your device (taken on a Samsung Galaxy device, running on Android 8 - the steps described may vary from one device to another):
Note: Make sure that your device is fully charged before resetting it, to avoid additional complications. Also, do make a backup of your personal files (photos, videos, music, and other documents), so that they are safely stored.
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