What is Google Play error 504? How to fix it?
This error is also known as:
Unknown error code application install 504
Can't install app. App can't be installed. Try again and if the problem continues, get help troubleshooting. (Error code: -504).
This error appears because an app couldn't be downloaded and installed on your smartphone or tablet, through Google Play, mainly due to a timeout. This error occurs on devices running on Android OS, such as Samsung, Huawei, Xiaomi, Sony, OnePlus and other devices.
The common causers of this error message are:
Go through the solutions below, in order to fix this error, and download apps. Make sure to follow the instructions carefully.
If Google Play Store error code 504 appeared when you tried to download an app, start with restarting your device. Once your device powers on again, open the Google Play Store app and try installing the app.
This course of action will refresh your operating system, as well as your smartphone's or tablet's parts (Wi-Fi, Bluetooth, CPU, and more), responsible for day-to-day operations.
Maybe the latest version of the Google Play Store app is the reason for the error code 504 while downloading an app, probably because the update was downloaded improperly (e.g. your internet connection got cut off for a moment). Revert the Google Play Store app to the default version, by following the steps mentioned below:
Note: The video demo above is made on a Samsung Galaxy device that runs on Android 8. The steps in the video may differ from one device to another.
If you can't fix the error message 504, try wiping the cache partition via the recovery menu.
In order to access the recovery mode and wipe the cache partition, follow these steps:
There is a possibility that the current version of your device's operating system version is the reason behind the error message 504. Check if an update is available and update your device's operating system to the latest version. Usually, updates are installed automatically, however, it's always a good practice to check manually if an update is available.
To update the device's operating system to the latest version, follow the steps below:
On some devices, you need to follow the steps below:
The video below shares information on how to update your device's operating system (taken on a Samsung device, running on Android OS 8):
Note: Make sure that your device won't run out of battery power, to avoid a more serious damage. It is safer to connect your device to the charger.
Also, if you decide to update the operating system via the device itself, use a more stable Wi-Fi connection, and not mobile data, in order to avoid additional charges.
As time goes by, and app updates installed, the cache files and data files used by those apps can become corrupt. Corrupt data and cache files, especially the ones of the Google's apps related to Google Play Store can be responsible for the Google Play Store error code -504. Clearing them should fix this error, as the corrupt ones will be replaced with fresh ones.
You can clear the data and cache files of Google Play Store and all the related Google apps if you follow the steps below:
Here is a video tutorial on where to clear app data and cache files (taken on a Samsung Galaxy device, running on Android OS 8 - steps may vary from one device to another):
You could fix the error code 504 if you log out from your Google account (i.e. the account you used for setting up your device when you purchased it) and log back in to it. This method can work provided that settings related to the Google account are causing this error.
To log out from your account, follow the steps below:
Maybe it is your device's Wi-Fi (or mobile data) module that got "stuck" and which prevents proper data traffic, leading to this Google Play error code. Turn off the Wi-Fi (or mobile data) turn it back on, in order to restart it. Then, try downloading and installing the app again.
To enable the Wi-Fi:
To disable the Wi-Fi, and mobile data, follow the same steps as for enabling them.
It is possible that the Internet connection you are connected to is/was overloaded, or unstable. If you are connected to a Wi-Fi network, try connecting to another Wi-Fi network, or activate mobile data, if you are subscribed to a data plan. Also, every time you switch between connections, restart the Google Play Store app through the app switcher and try to download and install the app again. To improve the stability of your Internet connection, consider the below:
Note: Do check the fix slow Internet guide, for more solutions on improving your Internet speed and stability.
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