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Website is down (I use Dot5Hosting)

With the development of technology, it's getting harder and harder for website issues to occur. However, it is still possible for a website to go down. Websites can go down for many reasons, but all of them it can be classified in two groups:

  • Issues on the user's end (web browser, operating system, Internet connection, viruses);
  • Issues with the website (hosting server issues, hacker attacks, mistakes in the code).

The solutions listed below are to help both the users who cannot access a website, and website owners whose website misbehaves or is inaccessible.

Select specifications which apply:

Click on this if you use a Mac OS computer.

Click on this if you use a Windows computer.

Click on this if you made sure that the website is down for everyone.

Click on this if you checked from another computer and made sure that the website is down just for you.

Click on this if the website you own is down.

Click on this if your website is hosted by Dot5Hosting

Click on this if other websites, except the website you want, open fine

Click on this if you are connected to the Internet using a router.

Click on this if the website you're trying to load shows an error message (e.g. 4xx or 5xx)

Click on this if you have tried all the other common solutions and none of them worked.

Click on this if your website is hosted by IdeaHost

Click on this if your website is hosted by ThemeCloud

Click on this if your website is hosted by HostMonster

Click on this if your website is hosted by Just host

Click on this if your website is hosted by Hostclear.

Click on this if your website is hosted by Godaddy

Click on this if your website is hosted by Hostgator

Click on this if your website is hosted by Bluehost

Click on this if your website is hosted by iPage

Click on this if you're using Wordpress

Click on this if you host your website on your own server

  1. Clear the browser's cache (and cookies)

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  2. Restart the browser

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  3. Wait for the DNS changes to take effect

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  4. Check if you spelled the website's name correctly

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  5. Try again in 10−30 minutes

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  6. Check and modify the .htaccess file(s)

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  7. Reload the website

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  8. Contact the server administrator / hosting company

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  9. Restart the computer

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  10. Contact your ISP (Internet Service Provider)

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