Solutions are displayed which match your selected specification «Dell».
Make sure you selected all specifications which apply to you.
Call Dell's technical support
If you purchased a Dell laptop, you can contact their technical support on 1-800-624-9897, Monday-Friday 7:00 am to 7:00 pm, and tell them more details about the issue. They will help you resolve the issue as soon as possible.
If you're not from the United States, you can find the correct support hotline on Dell's website.