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Slow Internet: computer, mobile device (troubleshooting, causes, fixes) (I use COX)

Why is my Internet so slow? How to fix it?

There are many reasons why an Internet connection can become slow.

The most common reasons include:

  • The ISP (carrier);
  • Weak signal (Wi-Fi, or network);
  • The device's operating system;
  • Third-party apps that became unresponsive;
  • Malicious software.

The solutions listed below will teach you how to fix this issue and improve the Internet speed. Check them out and follow the instructions carefully.

Select specifications which apply:

Click on this if you are connected to the Internet via Wi-Fi.

To check if you're using a router read this article: http://goo.gl/SJzuEq

Click on this if you're using a modem. To check if you are using a modem, read this article: http://goo.gl/6ES9lX

Click here if your browser takes a few minutes to start

Click this if you have recently scanned your computer with an antivirus and found and deleted virus(es)

Click on this if you're using torrents (you know if you do)

Click on this if you have tried all the other common solutions and none of them worked.

Click on this if your Internet connection has become slower after you have upgraded your computer to Windows 8(.1) or Windows 10.

To check if you're using a router read this article: http://goo.gl/SJzuEq

To check if you're using a modem, read this article: http://goo.gl/SJzuEq

Click on this if you are using an iPhone, iPod touch or iPad.

  1. Call Cox's hotline

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  2. Check Cox's troubleshooting page

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  3. Restart your mobile device

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  4. Scan for viruses

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  5. Place the router away from other electronic devices

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  6. Upgrade your Internet plan

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  7. Remove the applications you don't use

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  8. Place the router out in the open

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  9. Restart the router

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  10. Switch to a different browser

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  11. Change the power plan (Disable power−saving mode)

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  12. Find a new Internet provider

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  13. Secure your wireless connection

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  14. Contact your Internet Service Provider (ISP) or operator

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  15. Point the router's antennas in different directions

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  16. Delete temp. files / Clear the cache

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  17. Quit apps running in the background

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  18. Turn off bandwidth−hogging add−ons

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  19. Replace your router

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  20. Lift the router up off the ground

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  21. Limit the programs running in the background

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  22. Limit the background programs

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  23. Close browser tabs you don't use

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  24. Check the network settings of your mobile device

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  25. Split your tasks

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  26. Use a fast−loading homepage

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  27. Check your Internet (mobile data) traffic

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  28. Update the operating system of your mobile device

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  29. Change your router's channel

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  30. Check if it's actually your Internet speed

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  31. Bring your laptop/mobile device closer to the router

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  32. Restart the modem

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  33. Connect your computer to the router directly by using an Ethernet cable

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  34. Check your device's mobile data traffic

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  35. Check your device's network settings

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