For full functionality of this site it is necessary to enable JavaScript.

Slow Internet: computer, mobile device (troubleshooting, causes, fixes) (I use Comcast (XFINITY))

Why is my Internet so slow? How to fix it?

There are many reasons why an Internet connection can become slow.

The most common reasons include:

  • The ISP (carrier);
  • Weak signal (Wi-Fi, or network);
  • The device's operating system;
  • Third-party apps that became unresponsive;
  • Malicious software.

The solutions listed below will teach you how to fix this issue and improve the Internet speed. Check them out and follow the instructions carefully.

Select specifications which apply:

Click on this if you are connected to the Internet via Wi-Fi.

To check if you're using a router read this article: http://goo.gl/SJzuEq

Click on this if you're using a modem. To check if you are using a modem, read this article: http://goo.gl/6ES9lX

Click here if your browser takes a few minutes to start

Click this if you have recently scanned your computer with an antivirus and found and deleted virus(es)

Click on this if you're using torrents (you know if you do)

Click on this if you have tried all the other common solutions and none of them worked.

Click on this if your Internet connection has become slower after you have upgraded your computer to Windows 8(.1) or Windows 10.

To check if you're using a router read this article: http://goo.gl/SJzuEq

To check if you're using a modem, read this article: http://goo.gl/SJzuEq

Click on this if you are using an iPhone, iPod touch or iPad.

  1. Call Comcast's hotline

    3
    (3)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  2. Check Comcast's troubleshooting page

    2
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  3. Restart your mobile device

    0
    (9)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  4. Scan for viruses

    0
    (6)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  5. Place the router away from other electronic devices

    0
    (6)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  6. Upgrade your Internet plan

    0
    (5)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  7. Remove the applications you don't use

    0
    (5)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  8. Place the router out in the open

    0
    (5)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  9. Restart the router

    0
    (5)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  10. Switch to a different browser

    0
    (4)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  11. Change the power plan (Disable power−saving mode)

    0
    (4)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  12. Find a new Internet provider

    0
    (4)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  13. Secure your wireless connection

    0
    (4)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  14. Contact your Internet Service Provider (ISP) or operator

    0
    (4)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  15. Point the router's antennas in different directions

    0
    (4)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  16. Delete temp. files / Clear the cache

    0
    (3)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  17. Quit apps running in the background

    0
    (3)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  18. Turn off bandwidth−hogging add−ons

    0
    (3)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  19. Replace your router

    0
    (3)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  20. Lift the router up off the ground

    0
    (3)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  21. Limit the programs running in the background

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  22. Limit the background programs

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  23. Close browser tabs you don't use

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  24. Check the network settings of your mobile device

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  25. Split your tasks

    0
    (1)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  26. Use a fast−loading homepage

    0
    (1)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  27. Check your Internet (mobile data) traffic

    0
    (1)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  28. Update the operating system of your mobile device

    0
    (1)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  29. Change your router's channel

    0
    (1)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  30. Check if it's actually your Internet speed

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  31. Bring your laptop/mobile device closer to the router

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  32. Restart the modem

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  33. Connect your computer to the router directly by using an Ethernet cable

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  34. Check your device's mobile data traffic

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  35. Check your device's network settings

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
Did you find a solution?
Yes No