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Slow Internet: computer, mobile device (troubleshooting, causes, fixes) (After deleting a virus)

Why is my Internet so slow? How to fix it?

There are many reasons why an Internet connection can become slow.

The most common reasons include:

  • The ISP (carrier);
  • Weak signal (Wi-Fi, or network);
  • The device's operating system;
  • Third-party apps that became unresponsive;
  • Malicious software.

The solutions listed below will teach you how to fix this issue and improve the Internet speed. Check them out and follow the instructions carefully.

Select specifications which apply:

Click on this if you are connected to the Internet via Wi-Fi.

To check if you're using a router read this article: http://goo.gl/SJzuEq

Click on this if you're using a modem. To check if you are using a modem, read this article: http://goo.gl/6ES9lX

Click here if your browser takes a few minutes to start

Click this if you have recently scanned your computer with an antivirus and found and deleted virus(es)

Click on this if you're using torrents (you know if you do)

Click on this if you have tried all the other common solutions and none of them worked.

Click on this if your Internet connection has become slower after you have upgraded your computer to Windows 8(.1) or Windows 10.

To check if you're using a router read this article: http://goo.gl/SJzuEq

To check if you're using a modem, read this article: http://goo.gl/SJzuEq

Click on this if you are using an iPhone, iPod touch or iPad.

  1. Check if it's actually your Internet speed

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  2. Restart your mobile device

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  3. Place the router away from other electronic devices

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  4. Upgrade your Internet plan

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  5. Place the router out in the open

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  6. Restart the router

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  7. Switch to a different browser

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  8. Change the power plan (Disable power−saving mode)

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  9. Find a new Internet provider

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  10. Secure your wireless connection

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  11. Contact your Internet Service Provider (ISP) or operator

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  12. Delete temp. files / Clear the cache

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  13. Quit apps running in the background

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  14. Call Comcast's hotline

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  15. Limit the programs running in the background

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  16. Limit the background programs

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  17. Call Time Warner Cable's hotline

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  18. Call Verizon's hotline

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  19. Call AT&T's hotline

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  20. Call Cox's hotline

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  21. Call Charter's hotline

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  22. Call Suddenlink's hotline

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  23. Call Cable One's hotline

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  24. Call Centurylink hotline

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  25. Call Frontier Communications' hotline

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  26. Check TWC's Internet troubleshooting page

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  27. Check Suddenlink's Internet troubleshooting page

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  28. Check Frontier's internet troubleshooting page

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  29. Check Centurylink's troubleshooting page

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  30. Check Charter's troubleshooting page

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  31. Check Cable One's troubleshooting page

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  32. Check AT&T's troubleshooting page

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  33. Check Verizon's troubleshooting page

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  34. Check Comcast's troubleshooting page

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  35. Check Cox's troubleshooting page

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  36. Check the network settings of your mobile device

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  37. Use a fast−loading homepage

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  38. Update the operating system of your mobile device

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