Android and Windows OS devices allow you to choose the type of information you share between devices. For example, you can choose to share only phone audio, media audio, depending on your preferences. If you don't need to share all the types of data, consider deselecting one or more types of information and then try to pair the devices.
If you use an Android device, go to Settings, tap on Bluetooth and select the device. If there are options to select, they should appear.
If you use a Windows OS device:
If you don’t receive the email in the next 2 minutes please check your junk folder, and add [email protected] to your safe sender list.