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Internet connection drops (Wi−Fi/Mobile data timeout)

Why does my Internet connection keep disconnecting? How to fix it?

The most common reasons why your Internet connection keeps disconnecting include:

  • The Internet service provider;
  • The router;
  • Malicious software (virus);
  • The network card (module).

The solutions listed below reveal how to stabilize your Internet connection and fix this issue. There are solutions for computers running on Windows (Dell, Acer, Asus, Lenovo, and more), and Mac (iMac, MacBook, Mac), as well as smartphones and tablets running on Android (Samsung, Huawei, Xiaomi, OnePlus), and iOS (iPhone, iPad, iPod touch).

Check the solutions out, and follow the instructions carefully.

Select specifications which apply:

Click on this if you have tried all the other solutions, but none of them worked.

Click on this if you are connected to the internet via a Wi−Fi network (through a router).

Click on this if your computer runs on Mac OS (iMac, MacBook, Mac, etc.).

Click on this if your computer runs on Windows OS.

Click on this if you are connected to the internet via an Ethernet cable (i.e. the cable is plugged in your computer's Ethernet port).

Click on this if your mobile device runs on Android OS (e.g. Samsung, Huawei, Xiaomi, Sony, LG, etc.).

Click on this if you use an iPhone, iPad, or iPod touch.

Click on this if you are connected to the internet via cellular 3G/4G data.

  1. Restart your device

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  2. Restart the router

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  3. Contact the ISP provider

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  4. Contact the operator (carrier) you are subscribed to

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  5. Restart the modem

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  6. Point the router's antennas in different directions

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  7. Ensure that the Ethernet cables are plugged in correctly

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  8. Scan your device for malicious software (viruses)

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  9. Place the router on a higher central position

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  10. Place the router away from other electronic devices

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  11. Reinstall the network card driver

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  12. Reset your mobile device to its factory settings

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  13. Update the device's operating system

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  14. Change your router's channel

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  15. Replace your computer's network card

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  16. Check and (re)configure the mobile device's APN settings

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  17. Reset your Internet connection (Flush the DNS)

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  18. Change the DNS settings

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  19. Update the network card driver

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  20. Disable the power−saving mode

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  21. Disconnect USB and wireless signal−emitting devices

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  22. Reset the NVRAM

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  23. Turn off Bluetooth

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  24. Ensure that the router is in a cool place

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  25. Close browser tabs you don't use

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  26. Use Apple's Wireless Diagnostics to identify why your Internet connection drops

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  27. Revise your computer's firewall and antivirus settings

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  28. Double−check the firewall and antivirus settings

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  29. Reset the Wi−Fi AutoConfig service

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  30. Clear the browser's cache and cookies

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  31. Use an Internet connection monitoring tool

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  32. Turn off the Bluetooth

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  33. Disable the Wi−Fi and connect your computer to the router via the Ethernet port

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  34. Replace the Wi−Fi card

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  35. Take your device to a repair shop

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  36. Run the Windows network troubleshooter (Windows Network Diagnostics)

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  37. Turn off the look for other wireless networks option

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  38. Deactivate the IPv6 protocol

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  39. Replace the router

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  40. Change the router's security type

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  41. Reset your router to its factory settings

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  42. Deactivate the RunSwUSB service

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  43. Enter the following commands in the Command Prompt (CMD)

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  44. Double−check and (re)configure the APN settings

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