Internet connection drops (Wi−Fi/Mobile data timeout) (Connected via mobile data)

The operating system installed on our devices is far more complex than it seems. It's made of a wide range of tasks and processes that work together to achieve a desired outcome. What we actually see is a tip of an iceberg. Maybe a process on your device that became unresponsive and usurped your device's memory and hardware (Wi-Fi module, mobile data, etc.) is responsible for Internet timeouts.

To unblock the stuck processes, restart your device and check if the issue reoccurs, once it's powered back on.

Maybe the reason why your mobile (cellular) data drops is because of the carrier's (cell) tower not functioning properly, or the coverage in your area is poor. Contact the carrier you are subscribed to, let them know of the issue, and they will address it as soon as possible.

It's possible that a malware is playing with your Internet connection. For example, it may have corrupted the network processes and tasks or it drains the Internet speed, etc. Scan your device for viruses, using an antivirus software and remove them, if your device identifies one.

Having an antivirus software doesn't make you virus-proof. You will also need to take extra steps to ensure the safety of your device and the data stored on it. These steps include:

• Install programs/apps from trusted sources only;
• Don't download every file on your device. Make sure it's safe first;
• Don't open suspicious email.
  
  

To learn more ways of how to scan for and remove viruses and fix your Internet connection, check out the viruses/spywares/malware solutions.

It is very important to update the device's operating system on time, as the updates contain fixes to various bugs, including the bug which may be responsible for the Internet connection dropping out. Usually, you should receive a notification that a new operating system version is available, however, if you don't receive a notification about the update, check if one is available manually and install it.

See the how to update my operating system guide if you are not sure how to update your device's operating system.

The APN (Access Point Names) settings are what the SIM card uses to sign in to your network’s mobile data signal. Something might have changed your APN settings and your SIM card cannot use the network's data signal properly.

The first thing you need to do is to ask your operator, or a friend (if they use the same internet provider to browse the net) for the APN settings.

To check (and correct) the APN settings, follow the steps below:

1. Go to Settings and tap on More;
2. Tap on Mobile networks and select Access Point Names (APN);
3. Check if the match with the ones of your provider.

Note: The steps above may slightly vary from one device manufacturer to another.

The DNS (Dynamic Name Server) is part of our IDs that grant us pass to the online world. Unless it's set up correctly, we won't be able to go online, and open websites.

If your Internet drops, there may be an issue with the way the network is configured, i.e. with its DNS settings. In order to correct such an issue, you can flush the DNS, a course of action which will clear the DNS and correct anomalies.

To learn how to flush the DNS, follow the steps in the how to flush the DNS guide.

Unless set otherwise, DNS settings are obtained automatically, from your Internet provider. There is a small possibility that bad DNS settings are the reason for issues related to Internet timing out, as they cause nothing but trouble. In this case, changing the settings can help you address the issue. You will need to set for DNS settings to be obtained manually, and input credible settings.

One of the most reliable DNS settings are the ones of Google:

8.8.8.8
8.8.4.4

To learn how to check out and/or change the DNS settings, feel free to check out the how to change the DNS settings guide.

Note: If you decide to use manual DNS settings, you will need to monitor them, to ensure they haven't become unstable.

Sometimes, Bluetooth itself might be the reason behind the Internet connection issues on your mobile device. To validate if this is the case, turn off the Bluetooth, and check if the issue persists. If it is, then explore further why this is the case, or take your device to a repair shop for further diagnostics.

Note: The how to enable/disable Bluetooth guide will advise you how to fully turn off the Bluetooth, if you are not sure how to turn it off.

Every browser supports multi-tab browsing, i.e. it allows you to open as many tabs (websites) as you like, as well as to switch between the websites you previously visited without searching for them through the browser history.

Multi-tab browsing requires more of the device's RAM memory and if it doesn't have enough RAM memory, the browser's and the device's speed will slow down. Also, it may result in the Internet connection timing out, since it would be drained by the many opened tabs, and websites that are heavy on Internet usage.

The best course of action, in this case, is to close all the browser tabs that you don't need. You can close tabs by clicking on the small X mark next to the tab's name or by moving the cursor over the tab's name and pressing the middle (spinner) mouse button.

Maybe your Internet connection doesn't drop. Maybe bad cookies and cache files, which have been accumulated in your device, are responsible for this issue. As a way to fix it, you need to clear the cache files, the cookies and unnecessary data. When the corrupt ones are cleared, new cache and cookies will be created the next time you open the website. The cookies and cache files are intended to improve the loading speed of websites, however when they become corrupt they cause nothing but trouble.

To learn how to clear the browser's cache (and cookies), check the how to clear the cache solutions guide and how to delete browser cookies guide.

The APN (Access Point Names) settings allow you to tap into the Internet connection settings. Something might have changed your APN settings (a malicious app, perhaps) and your SIM card cannot use the network's data signal.

Firstly, ask your operator's support team, or a friend (if he/she uses the same Internet provider) for the APN settings, to make sure that they work. If they do, you will need to reconfigure yours, by, following the steps shown in the video below:

1. Go to Settings and tap on Mobile Data;
2. Tap on Mobile Data Network;
3. Adjust the APN settings.