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Internet connection drops (Wi−Fi/Mobile data timeout) (Connected via mobile data)

Why does my Internet connection keep disconnecting? How to fix it?

The most common reasons why your Internet connection keeps disconnecting include:

  • The Internet service provider;
  • The router;
  • Malicious software (virus);
  • The network card (module).

The solutions listed below reveal how to stabilize your Internet connection and fix this issue. There are solutions for computers running on Windows (Dell, Acer, Asus, Lenovo, and more), and Mac (iMac, MacBook, Mac), as well as smartphones and tablets running on Android (Samsung, Huawei, Xiaomi, OnePlus), and iOS (iPhone, iPad, iPod touch).

Check the solutions out, and follow the instructions carefully.

Select specifications which apply:

Click on this if you have tried all the other solutions, but none of them worked.

Click on this if you are connected to the internet via a Wi−Fi network (through a router).

Click on this if your computer runs on Mac OS (iMac, MacBook, Mac, etc.).

Click on this if your computer runs on Windows OS.

Click on this if you are connected to the internet via an Ethernet cable (i.e. the cable is plugged in your computer's Ethernet port).

Click on this if your mobile device runs on Android OS (e.g. Samsung, Huawei, Xiaomi, Sony, LG, etc.).

Click on this if you use an iPhone, iPad, or iPod touch.

Click on this if you are connected to the internet via cellular 3G/4G data.

  1. Restart your device

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  2. Contact the operator (carrier) you are subscribed to

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  3. Scan your device for malicious software (viruses)

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  4. Update the device's operating system

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  5. Check and (re)configure the mobile device's APN settings

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  6. Reset your Internet connection (Flush the DNS)

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  7. Change the DNS settings

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  8. Turn off Bluetooth

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  9. Close browser tabs you don't use

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  10. Clear the browser's cache and cookies

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  11. Double−check and (re)configure the APN settings

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