How to fix the issue with not receiving emails (Email software)

Sometimes mails can be directed to the Spam or Junk folders, for no reason and even though they shouldn't be treated as such.

Make sure you search through all those folders thoroughly and see if the emails you were expecting ended up there.

Make sure that your computer is connected to the Internet. Type any address (e.g. Google, Yahoo, etc.) in a web browser to check if you have access to the Internet.

If the page are not loading at all and you receive a "No Internet Connection" message of any kind, you need to try to reconnect to the Internet.

If you are still unable to go online, check out the No Internet Connection solutions.

Maybe your email address "refuses" to receive emails.

To test and resolve this issue, try sending an e-mail from another account (account A) to your own account (account B) and see what happens.

Did the e-mail message bounce (failed to send)? If it did, you will receive a return message, on account A that the delivery wasn't successful, as well as possible reasons for that.

You can also check your e-mail address's validity here.

If your email address is valid and it still "refuses" new emails, check out the emails don't get delivered / bounce solutions.

You may have accidentally activated an email filter which filtered your emails, which explains the reason you are not able to see particular emails.

Check your email filters and make sure that they are set up correctly.

Note: If you are not sure how to find the filters (if any), check the email-service provider's help page.

Maybe you can send emails, but you can't receive emails, because you (or your email service provider) have accidentally changed the port number(s).

Check out this article for tips on where to find and change the port numbers, BUT please note that the port numbers shared in the article apply only to GreenNet and not to other email service providers (visit their website to find their port numbers).

Maybe you are able to receive new emails, but your email software or app is unable to show you the latest emails you received, for some reason.

Try opening your mailbox through a web browser to see if that helps.

If you are using outdated version of the email exchange software, you might experience issues with sending or receiving emails.

Update the email software via its official website and check if everything works properly.

Note: Make sure to check for updates on a regular basis in order to keep your email address safe.

Maybe bad DNS settings are the reason why you can't receive emails. Contact the support staff of the email service you are using or visit their website and ask for the correct DNS settings (and follow their instructions).

If you want to change your DNS settings and use the ones of Google, feel free to check the don't know how to change the DNS settings guide.