Why are my speakers not working? How to fix them?
Although such instances are rare, speakers are known to stop working. They can mute completely, or the sound can be crackling, certain apps not to play sounds, and more. The end result is the same, you won't be able to listen to music or watch movies.
The reasons for no sound are far and wide, with the most common ones being listed below:
The solutions listed below will show you how to fix the speakers and sound problems. Check them out.
A reason why speakers are not working on Skype are the Skype audio settings. Skype allows you to choose a speaker or a microphone in case if there are more speakers or microphones connected to your device. If you can't hear a voice during a call or the other side can't hear you, check your Skype settings in order to see if everything is correctly set, because it's possible that your current speaker or microphone aren't selected.
To alter the Skype settings, follow the steps below:
Also when you make a call, ensure that your speaker and microphone aren't muted.
Maybe the reason why you don't hear anything is because the speaker is muted in the Volume Mixer.
To check if this is the case:
On Windows 7:
If you use Windows 8.1, or Windows 10, right-click on the Speakers icon and select Open Volume Mixer;
Here you can find every problem that uses speakers. If any program was muted, you will need to unmute it and the speaker issue will be resolved.
If you can't hear a sound on your Android device, it's possible that the volume level is set to 0. If this is the case, all you need to do is to press the Volume Up button and there adjust all the sound levels.
You can press the volume up button anytime, even if apps are opened.
If you have low quality calls (drops in and out frequently, muffled, crackling, or no sound at all), maybe you use an outdated version of Skype. Make sure that the other side also has the latest version.
Windows:
From the Skype menu go to Help -> Check of Updates.
Android:
Go to the Play Store and search for Skype. When you open it, click on Update if available.
iOS:
Go to the App Store, search for Skype and click on Update if available.
MacOS:
When you open Skype, on the sign-in screen click on Download the latest version now.
The Microsoft team developed a set of tools, known as troubleshooters, that will help you diagnose what the issue is caused by, and how to fix it effectively. There are troubleshooters for virtually every aspect on your computer, CPU, network, video and more, which will help you save precious time you would spend to fix the issue, or if the troubleshooter fails, it will guide you where to search the solution, by showing you an error code.
To run the troubleshooter, right-click the audio icon (the speaker) in the bottom right corner of the screen, and select Troubleshoot sound problems.
The instructions below will work if you use a Windows 7 PC.
Or watch this video which shows how to use the troubleshooter on your Windows 7 PC.
Maybe the reason why the speaker doesn't work on your iPhone, iPad, or iPod touch is because the volume level is 0. Perhaps, you have accidentally held the volume down button without noticing. If this is the case, all you need to do is to turn up the volume using the Volume up button.
Note: If your device won't ring, then it is possible that you have accidentally moved the silent mode switch (located above the volume up button). In this case, you will just need to flick the switch.
It's possible that there is nothing wrong with your Mac, and that sound is coming through a different medium. If your Apple computer is not set to play sounds from the right device, you won't hear any sound.
If you have some audio devices connected to your Mac, remove them before trying to solve the issue.
This also applies to your headphones because Mac OS considers them internal speakers when you plug them in.
Having a strong and stable Internet connection is imperative for a smooth call. If your Internet connection is not strong the sound quality will be way lower, or you will hear no sound at all. The solution is to switch to another and more importantly stable Internet connection. If you are connected to a Wi-Fi network, switch to another Wi-Fi network or to mobile data.
Ways to improve the Internet connection include:
Discover more solutions to improve the Internet connection in our how to fix slow Internet guide.
Your streaming audio/video application or web browser exhaust your bandwidth and thus reduces the sound quality. Close all other programs while talking on Skype.
After upgrading to Windows 8 or 10, users reported that they had problems with their speakers not working well. They were able to resolve them by changing the bit rate, following the steps below:
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