Some (smart)phones are locked to the carrier (operator) they are purchased from. This means that you can only use that (smart)phone only with a SIM card of the carrier you bought your (smart)phone from. There are many fake websites which claim that they can unlock your mobile device if you pay a certain amount of money, however, this is not true. The suggestions shown below will show you the safest ways to unlock your device, based on the place you bought it from.
Note: Please bear in mind that some USA mobile devices, purchased from Verizon and Sprint, use CDMA, and they cannot be used in other countries out of the USA.
If you bought a second-hand (smart)phone, ask the person who sold it to you where (i.e. in which country) they bought it from.
If you bought your device from Vodafone, you can try unlocking it through Vodafone's website. In order to do so, follow these steps:
Note: On some devices you can find the IMEI number in Settings.
If you purchased your (smart)phone from Vodafone and you are unable to use it with a SIM card from a different operator, try calling Vodafone's support on the following numbers: 0800 72 42 643 or 0800 72 42 600.
If you can't reach them on their phone number, contact them through their website.
If you don’t receive the email in the next 2 minutes please check your junk folder, and add [email protected] to your safe sender list.