If you tried all the other solutions to remove the app, but none of them worked, consider resetting your smartphone to its factory settings.
Check out the don't know how to reset my device guide, if you are not sure how to reset your device.
Note: Make a backup of your personal data (pictures, videos, music and other documents) as resetting a device involves data loss.
If you don’t receive the email in the next 2 minutes please check your junk folder, and add [email protected] to your safe sender list.