How to fix Gmail login problems (Mobile device)

Maybe there was a temporary issue with Gmail that prevented you from logging in, which by the time you read this solution it may have been resolved. Maybe your Internet access was temporarily blocked, or your web browser couldn't load Gmail properly.

Reload the Gmail website by hitting the reload button and try logging in again.

Maybe the reason why you can't log in to Gmail is the Internet connection you are connected to. Although it's not always an accurate test, you can try accessing other websites. If you can't access other websites or have difficulties, it is probably an issue related to the internet connection. In this case, you need to fix it first, before Gmail would let you sign in.

Tips to fix and improve the Internet connection include:

• Restarting the router and modem;
• Positioning the router closer to the devices where possible;
• Buying a signal booster;
• Buying a stronger router;
• Upgrading the current Internet plan;
• Subscribing to a different provider.
  
  

Feel free to check the guides below, which can assist you with resolving issues related to the Internet connection:

- No internet connection
- Slow internet connection

Maybe the reason why you can't log in is that you haven't entered the correct login details. If this is the case, you will see a warning that you have entered the wrong credentials.

Verify that you have entered the correct username and password and try logging in to Gmail again.

Every time we visit a website, cookies and cached data are deposited to our devices, with the reason being a faster and personalized access the next time we open the website (e.g. the dark mode being retained, you being automatically logged in, etc.). Unfortunately, corrupt cache and cookies have quite the opposite effect of their clean counterparts. It is possible that corrupt cookies and/or cached data won't let you log in and use your Gmail account.

If this is the case, what you need to do is to clear the corrupt cookies and cached data, to make way for clean ones which will be deposited the next time you open the website.

To learn how to clear the browser's cache (and cookies), check the how to clear the cache solutions guide and how to delete browser cookies guide.

If you can't log in, it is possible that a program or app installed on your device interferes with the proper functioning of the web browser. In this case, what you need to do is to find and close that program or app, or eventually uninstall it, if you couldn't find a way to fix it. You can start identifying by closing software one by one, and every time you close a program/app, restart the web browser, and try logging in to Gmail again.

If and once you have identified the program/app, you can try to fix it, for instance by trying to update it to the latest version. If that didn't work, then you need to uninstall it.

Note: Feel free to check the how to uninstall a program / an application guide, for instructions on how to uninstall software effectively.

It is possible that you can't log in to Gmail because you haven't taken the reCAPTCHA test. reCAPTCHA tests are made to protect your accounts from hackers, and they appear if the website you try to visit believes that you are not a human being, but an automated program, i.e. it has detected an unusual activity from your device.

Take the reCAPTCHA test (enter letters you see/hear, or click on images), and once you pass the test you should be able to log in.

Another way to fix Gmail issue with logging in is to update your web browser to the latest version, as an outdated browser might cause many issues, due to incompatibility, and not being aware of the latest trends. Check if there is an update available for your web browser and if one is available, install it.

If you are not sure how to update your web browser, do check the how to update the web browser guide.

Updating the Gmail app to the latest version is a must, so that you can keep using it seamlessly and avoid compatibility issues. If it's out-of-date, then you may have issues like this one.

If you are not sure how to update apps, the how to update programs/applications guide is what you need.

Bad app data and cache files can be the reason for this issue with the Gmail app, as the files may be corrupt. What you need to do in this case is to clear the app data and cache files of the Gmail app, by following the instructions below: 

1. Go to Settings;
2. Tap on Apps/Applications Manager;
   

   

3. Find and tap on Gmail from the list and tap on the Clear data and Clear cache buttons.
   

   

You may also watch the video tutorial below shares how to clear app data and cache files (recorded on a Samsung Galaxy device, running on Android OS 8 - steps may vary from one device to another):

If you have issues with the Gmail app, you may close it via the app switcher and open it again. To close apps via the app switcher, press the Home button twice, or swipe up from the bottom of the screen (for iPhone X and newer) and swipe up over the Gmail app.

Here is a video demo of how to close apps through the app switcher:

Although an extremely rare possibility, Gmail might experience technical difficulties with their servers. In this case, there is nothing you can do but to wait until the difficulties have been resolved. You can always contact the Gmail team for more details, too.