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How to fix Gmail login problems (Mobile device)

Why can't I get into my Gmail account? How to fix this?

Although rare, there are times when one cannot access their Gmail account. This is especially frustrating when it happens when you need your Gmail account most.

The most common reasons why one can't log in to their Gmail account include:

  • The Internet connection;
  • Web browser;
  • Corrupt cookies and cached data;
  • Gmail itself (although astronomically rare).

The solutions listed below reveal how to resolve this issue, if it was caused by your device or your Internet connection. They will work on any computer, smartphone and tablet running on the following operating systems:

  • Windows (Dell, HP, Lenovo, Asus, Acer, and others);
  • macOS (Mac, iMac, MacBook);
  • Android (Samsung, Huawei, Xiaomi, Sony, OnePlus, LG, and others);
  • iOS (iPhone, iPad, iPod touch).
Select specifications which apply:

Click on this if you use a smartphone or a tablet.

Click on this if your device runs on Android OS.

Click on this if your device runs on iOS (iPhone, iPad, iPod touch).

Click on this if you use a computer.

Click on this if your computer runs on Windows OS.

Click on this if your computer runs on Mac OS, i.e. you use iMac, MacBook, Mac.

Click on this if you have issues accessing Gmail via the Gmail app.

Click on this if you can't log in to Gmail through a web browser.

  1. Reload the Gmail website

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  2. Check the Internet connection

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  3. Verify that you have entered the correct login details

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  4. Clear the web browser's cookies and cache

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  5. Restart your smartphone/tablet

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  6. Close or uninstall programs / apps from your device

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  7. Take the reCAPTCHA test

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  8. Update your web browser to the latest version

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  9. Update the Gmail app to the latest version

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  10. Clear the app data and cache files of the Gmail app

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  11. Close and reopen the Gmail app

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  12. Wait for a couple of minutes and try again

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