For full functionality of this site it is necessary to enable JavaScript.

How to fix iTunes could not connect to this iPhone (or iPad) because an unknown error occurred (0xE8000015) (Nothing else worked)

What is iTunes error 0xe8000015? What are the causes and how to fix it?

The unknown error occurred (0xe8000015) popup appears when you connect your iPhone, or iPad to the computer via the lightning cable, but your device isn't recognized by the computer, and successful communication cannot be established between them.

The most common causes for this error are:

  • The lighthing cable;
  • The USB or the lightning port;
  • Malicious software;
  • Antivirus and Firewall settings;
  • Corrupt iTunes files.

Read along and test our step-by-step and proven-to-work solutions to fix this iTunes error message. Make sure to follow the solutions carefully.

Select specifications which apply:

Click on this if you use an iPhone.

Click on this if you use an iPad.

Click on this if you tried all the other options but none of them worked.

  1. Replace the USB (lightning) cable

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  2. Connect your device to another computer

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  3. Put your device into DFU mode and restore it via iTunes

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects

Did you find a solution?
Yes No