For full functionality of this site it is necessary to enable JavaScript.

How to fix iTunes could not connect to this iPhone (or iPad) because an unknown error occurred (0xE8000015) (iPhone)

What is iTunes error 0xe8000015? What are the causes and how to fix it?

The unknown error occurred (0xe8000015) popup appears when you connect your iPhone, or iPad to the computer via the lightning cable, but your device isn't recognized by the computer, and successful communication cannot be established between them.

The most common causes for this error are:

  • The lighthing cable;
  • The USB or the lightning port;
  • Malicious software;
  • Antivirus and Firewall settings;
  • Corrupt iTunes files.

Read along and test our step-by-step and proven-to-work solutions to fix this iTunes error message. Make sure to follow the solutions carefully.

Select specifications which apply:

Click on this if you use an iPhone.

Click on this if you tried all the other options but none of them worked.

Click on this if you use an iPad.

  1. Make sure that you have the latest version of iTunes

    0
    (1)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  2. Ensure that your iOS device trusts your computer

    0
    (1)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  3. Restart your iOS device

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  4. Make sure that your device is turned on

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  5. Ensure that your computer's antivirus software doesn't block your iOS device

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  6. Plug in your device in another USB port of the computer

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  7. Clean the device's and computer's USB port

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  8. Contact Apple's support team

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  9. Take your iOS device to a repair shop

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  10. Reinstall iTunes

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment

Did you find a solution?
Yes No