When does this remote desktop authentication error occur? How to fix it?
This error appears when your computer can't connect to the other computer remotely, via Remote Desktop Connection tool.
The most common reasons behind this error are:
Check out the solutions below, in order to fix this error and connect to the other computer. We listed them based on hours spent in research and expert opinion.
Installing the latest Windows update can fix the "an authentication error has occurred the function requested is not supported" error message. Check if a Windows update is available, and if one is available, download and install it.
If you are not sure how to check for updates manually, and update your device's operating system, feel free to check out the how to update the operating system guide.
You can turn off your computer and turn it back on, to fix the "an authentication error has occurred the function requested is not supported" error. This will restart all the processes running on your computer, some of which may be stuck, and led to this error in the first place.
In addition, If you use a desktop computer, you can unplug its power cord from the power strip, and plug it in after a couple of minutes, whereas if you use a laptop, remove its battery and reinsert it after a minute or two, provided that the battery can be removed.
If the computers aren't connected to the same network, this error may be the result of an unstable Internet connection. Make sure that the Internet connection both the devices are connected to is strong and reliable (you can check this on websites like speedtest) and attempt the process again.
To improve the Internet connection, you may do the following:
Despite the numerous security benefits of firewalls and antivirus software, on rare occasion, they may cause errors like this one.
To verify if the antivirus or firewall is the reason behind the error message, you can disable them temporarily. If the error message didn't appear, access the firewall and the antivirus settings and check how they are configured. Also, you can go through help articles which can be found on the developer's website or in the operating system.
To disable the Windows Firewall, you can follow the instructions below:
To enable the Windows Firewall,follow the steps below:
Although temp and system files are meant to do good and improve your computer's performance, they do quite the opposite if they are corrupt. Maybe corrupt system or temp files on one or both of the computers are the reason behind this error. These issues can be resolved through the Disk Cleanup tool by Windows with which you may remove corrupt files.
To run the Disk Cleanup tool, and remove redundant files, feel free to follow the steps below:
Under Files to delete, select the file types to get rid of (by ticking the checkboxes next to them) and click on OK.
*Repeat this for each drive separately ( "C:" "D:" "E:" and etc.).
The router, or the modem, if you use one is the entry point of Internet access in every household. If they don't spread the Internet connection well, then you won't be able to access the Internet, and among the rest to connect to the other computer. It is possible that your router, or modem, or both got "stuck" and as a result, the error message appeared. Maybe there was a sudden cut of Internet access, and your router/modem failed to reconnect.
Restarting the router and modem would do the trick. For even better results, you can unplug them from the power strip, and plug them back in after 2 minutes.
Modifying the Encryption Oracle Remediation policy can help you address the "an authentication error has occurred the function requested is not supported" error message.
To modify this policy, feel free to follow the steps below:
Modifying the AllowEncryptionOracle value in the Registry Editor (regedit) can help you fix this error message. Follow the steps below to edit the registry value, but proceed with caution, as editing the wrong file in the registry editor can result in system instability:
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