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Install the latest version of ASUS Smart Gesture (Windows)
If your touchpad stopped working after you have upgraded your laptop to Windows 10, you need to install the latest version of ASUS Smart Gesture.
Download the latest version of Asus Smart Gesture from ASUS's website. Enter the model number of your laptop, which you can find in the front cover of the laptop's instruction manual, near the laptop's battery, or in System Information (Start -> type System Information in the search box -> System Information). Search for the touchpad driver and download it.
Uninstall the previous driver from Control Panel (Programs) -> Programs and Features) or uninstall it using an uninstaller.
Before installing the latest version of the touchpad driver, it is recommended to download and reinstall the ATK driver first and then install the Touchpad driver. You can find ATK driver installation file on ASUS's website.
Note: Before you search for the drivers, check the Windows version and System type (32-bit or a 64-bit) of your laptop. To check it, right-click My Computer (or This PC) -> Properties
The best way to uninstall drivers is through an uninstaller software. The uninstaller uninstalls the driver (or software) and performs a thorough scan for leftovers. Sometimes, among those leftovers there are settings that will remain when you install the "fresh" driver and they might cause a conflict again, but uninstaller softwares are designed to prevent this.
The default touchpad settings may disable your device's touchpad when an external device (usually an USB mouse) is connected. You can change the default settings to avoid future conflicts.
To change the default settings:
Start -> Control Panel -> Mouse -> Select the Touchpad tab -> Search for options such as: USB mouse and touchpad behavior when USB mouse is connected
System Preferences -> Trackpad
From there you can also disable features like two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping, if you don't need them. These new features may be the reason for the erratic cursor movement, since most are turned on by default.
If you purchased a MacBook (Pro) and you have the "macbook pro touchpad not working" issue, you can contact their technical support on 1-800-275-2273, 24/7, and tell them more details about it. They will help you resolve the issue, as soon as possible.
If you're not from the United States you can find the correct support hotline on their website.
If you purchased a Dell laptop, you can contact their technical support on 1-800-624-9897, Monday-Friday 7:00 am to 7:00 pm, and tell them more details about the issue. They will help you resolve the issue as soon as possible.
If you're not from the United States, you can find the correct support hotline on Dell's website.
If you purchased an Msi laptop, you can contact their technical support on 1 888 447 6564, Mon-Fri 6:00AM - 6:00PM PST, and explain them the situation. They will help you resolve the issue as soon as possible.
If you're not from the United States, you can find the correct support hotline on their website.
If you can move the cursor but the touchpad doesn't recognise the tap-to-click feature, it is possible that the tap-to-click feature is disabled.
To enable this feature, you need to have the touchpad driver installed. You can download the driver from your laptop manufacturer's website, after you enter your laptop's model number and the Windows version and System type (32-bit and 64-bit).
To enable the tap-to-click feature:
Start -> Control Panel -> (Hardware and Sound) -> Mouse -> Select the touchpad tab -> Enable the Touchpad Buttons (or Touchpad Enable, or a similar title)
System Preferences -> Trackpad -> Point & Click -> check the box next to Tap to click
Note: You can find your laptop's model number in System Information (Start -> All programs -> Accessories -> System tools -> System Information) or in the System window (right-click on My computer (This PC) -> Properties)
If you have tried every possible solution and nothing helped, and if you don't want to format your laptop (reinstall its operating system) because of all the sensitive data that you have on it, refreshing it might help you fix the driver issue with the touchpad.
If your touchpad started misbehaving after you have installed or updated the touchpad driver, it is possible that something went wrong with the driver-installation process. To fix this issue you need to reinstall the driver.
Note: The best way to uninstall software (in this case, driver) is via uninstaller software. The uninstaller software uninstalls the driver (or software) and performs a thorough scan for leftovers. Sometimes, among those leftovers there are settings that will remain when you install the "fresh" driver and that might cause a conflict again.