Solutions are displayed which match your selected specification «Lenovo».
Make sure you selected all specifications which apply to you.
Call Lenovo's technical support
If you have purchased your laptop from Lenovo, you can contact their technical support on 1-855-253-6686, Monday - Friday 9am - 9pm EST, and explain them the situation. They will help you resolve the issue as soon as possible.
If you're not from the United States, you can find the correct support hotline on their website.