For full functionality of this site it is necessary to enable JavaScript.

How to fix an unknown error occurred (2002) in iTunes (iPod touch)

What are the reasons for iTunes error 2002? How to fix it?

iTunes error 2002 appears when you try to update, or restore and then update your iPhone, iPad, or iPod touch, through iTunes. It's a very rare error and it isn't always clear what triggers it.

The common culprits for this error are:

  • Unstable Internet connection;
  • Outdated iTunes files;
  • Corrupt download file;
  • Broken lightning cable.

With the solutions below, you can address this error effectively. We put them together based on hours spent in research, and discussions with experts, and users who had this issue and managed to fix it.

Select specifications which apply:

Click on this if you use an iPod touch.

Click on this if you tried all the other solutions, but none of them worked.

Click on this if you use an iPhone.

Click on this if you use an iPad.

  1. Restart your computer and iOS device

    1
    (1)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  2. Update iTunes to the latest version

    0
    (1)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  3. Reset your device's network settings

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  4. Plug the USB (lightning) cable in a different USB port

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  5. Use another USB lightning cable

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  6. Revise your computer's firewall and antivirus settings

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  7. Clear the browser's cache and cookies

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment

Did you find a solution?
Yes No